The Daily Grind: Which game has the best admins?
Filed under: MMO industry, Opinion, The Daily Grind

In-game admins (or GMs, if you prefer): they get us unstuck, they deal with bigots on the chat-channels, remove spammers, listen to us whine, look into problems and more. Nine times out of ten, all we do is carp about them when they can't help us with a problem, can't walk us through updating our video drivers, can't restore our lost inventory or when they make a judgement call that doesn't go the way we think it should.
Which MMO or virtual world is sporting the best admins? Which of them should be getting awards, pay raises, and celebratory booze-ups for treating us all with respect, sensitivity, boundless patience, and taking on task after task with energy, professionalism and cheerful good humor?






Reader Comments (Page 1 of 3)
3-04-2008 @ 8:54AM
J. said...
EvE Online does okay. They get a lot of flak, but there are only 20-30 thousand users online at any given time and (I think) the GMs are only human. They've responded within a few days to my complaints/issues, usually in a courteous and efficient manner.
Pirates of the Burning Seas, however, has yet to establish an apparent online prescence with its GMs. They have a /support link, haven't tried it yet, as I really haven't run into any serious bugs or contentious issues - yet.
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3-04-2008 @ 1:59PM
Joe said...
Tabula Rosa has some decent GM's, and some terrible GM's.....Some GM's are helpful, and others dispose of the ticket quickly with little support or information. So, I'd rate them a medium....
Although customer Services takes many days in WOW, their GM's seem to have a great sense of humor, and I've never had trouble getting what I needed accomplished.
3-04-2008 @ 9:17AM
Lord of the Ming said...
WoW has some pretty fun GMs, I love it whenever I get a GM response to one of my queries. They always have some sort of odd entrance, and are usually rather humorous.
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3-04-2008 @ 9:31AM
CrazyKinux said...
EVE without a doubt. And they like beer, who can't love 'em!
=)
CrazyKinux
http://www.crazykinux.com
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3-04-2008 @ 10:35AM
Rollins said...
Tabula Rasa has some really good GMs.
GM_Rofl, for instance.
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3-04-2008 @ 11:16AM
norvak said...
AO has the best GMs ive met.
Eve has good GM's
WoW has horrible GM's
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3-04-2008 @ 11:29AM
Schad said...
DDO's GM's aren't really funny, but I get responses in about 5 minutes and they're very accomodating.
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3-04-2008 @ 11:32AM
Auriea said...
CoX had amazing GMs when I played it. Response times were fast and they were always helpful.
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3-04-2008 @ 12:06PM
Stark1 said...
Had really good experience with DDO GMs.
Not so good experience with CoX GMs, almost made me want to quit a few times with canned "working as intended" responses.
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3-04-2008 @ 12:22PM
Kole said...
I've had the best experience with gm's in Tabula Rasa.
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3-04-2008 @ 12:27PM
Paulie said...
TR has good GM's. Petition the problem and you have an answer usually within minutes with good results.
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3-04-2008 @ 12:33PM
Sythe said...
I've played almost every MMO out there, and without a doubt, Tabula Rasa GM's are the best. No contest.
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3-04-2008 @ 12:46PM
Aganazer said...
I've been playing MMO's since opening day of UO. The only game that I have seen the GM's get actively involved in is Tabula Rasa.
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3-04-2008 @ 12:48PM
Ma1ingo said...
Tabula Rasa's GM's are so quick to help that an hour wait now seems unreasonable to some players :) Even better, more often than not they actually CAN help then and there rather than pass the buck to developers.
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3-04-2008 @ 12:59PM
Tateru Nino said...
For myself, the LotRO admins have been uniformly great, and very responsive. Good experiences all round with them so far.
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3-04-2008 @ 1:07PM
leethe said...
I have never seen GMs more friendly, fast, and who will log in and get involved than I have with Tabula Rasa. They are the best GMs in any MMO I have ever played.
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3-04-2008 @ 1:23PM
Childe said...
I've played UO, EQ, EQII, WoW, DDO and now Tabula Rasa. Without a doubt, my best GM experiences have been with the TR staff. Not only do they make sure you're problem is solved but they pay attention to the community boards so they can find out what problems people are talking about.
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3-04-2008 @ 1:32PM
CyberVic said...
I've been playing MMOs since Ultima Online Beta 2. I've played EverQuest, WoW, and many others along the way.
By FAAAAAAAAAAR the most caring, fastest reponding, friendliest, and best GMs I've ever experienced in an MMO have been the GM's of Tabula Rasa. No B.S. No Hype. Simply the evaluative truth. I've TALKED personally with more staff in game in Tabula Rasa than any of my MMO experiences combined.
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3-04-2008 @ 2:24PM
Vollkommen said...
Far and away, Tabula Rasa has set the highest standards for GM support. Response time, humor, friendliness, capability, helpfulness, all of it.
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3-04-2008 @ 2:39PM
John Akerson said...
having played way too many MMO's in the past, I have to say Tabla Rasa has hands down the best GM's I've ever encountered.
Every day I play there's always a GM chatting it up in general chat with people (being informative while being funny, it's awesome), and the /petition has gotten me replies to all of my problems in less than an hour (usually like 3 minutes max) with someone ready to fix/assist with the problem, and then help further down the line. For example, I was playing a character and one of my quests bugged, so I sent in a petition and GM_John answered me in maybe a minute (I actually missed the PM the first time because I got up to go to the bathroom, I didn't expect such a quick reply, thank god they send you an e-mail if you weren't around when they got to your petition), and then I petitioned again to actually talk to someone, and he immediately responded and we joked about how I missed him the first time. He fixed the quest for me, and then completed a mission that was doomed to be bugged later along because of what happened, therefor saving me a petition.
He was amazing!
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