
Linden Lab proposes search flagging
Filed under: Culture, Game mechanics, News items, Second Life
Linden Lab have presented a prospective design for a system which allows users to flag search results for attention. The proposal was sent out for comment on the Second Life developers' mailing list yesterday.
The proposal describes a system where search results may be flagged by users as spam, mature-content, prohibited content or for consideration by the editorial team for the Showcase feature.
The full text of the email is reproduced below:
Hello!
You've been asking us to do better with inappropriate content and content classification and we've been listening. In an effort to make our abuse reporting system easier to access and more effective, we are planning to introduce a flagging system for our search results - and we'd love to get your feedback.
The new flagging system will help Residents to flag inappropriate postings for rapid removal, while preserving everyone's ability to express themselves freely in world.
How it will work
- First, when you post a classified, group, event or parcel listing, you will have to self-declare if your content is mature or not.
- Second, every listing will have a "Flag This" link. You can use this to report inappropriate or mis-classified content or nominate great content for the showcase.
Flag Categories
- Mature - the listing is adult only content
- Prohibited - the listing contains content that is prohibited on SL
- Spam - irrelevant listings (examples: commercial posts in non-commercial venues, event postings for non-events)
- Showcase - nominate something for possible inclusion in the Second Life Showcase (http://secondlife.com/showcase)
[All listings will still have to follow the Community Standards and Terms of Service.]
Types of listings that can be flagged
- Parcel listings
- Classifieds
- Events
- You will not be able to flag avatar or group profiles
What happens when something is flagged
- Every flag counts as one vote for that flag category. While one (or few) votes does nothing, if a listing receives enough votes in that category, it will be auto-classified as reported.
- Prohibited and spam content will be taken down immediately when it gets enough votes
- When content is flagged several times, the content owner will be notified by SL support team and may be penalized according to Community Standards
Anything else?
- Residents will be allowed to flag a particular search listing only once. You cannot change your vote, so flag with care
- There will be a limit to how many times a day a Resident can flag search listings
- Anonymous basic residents or residents whose accounts are less than x days old will not be able to flag content
- Residents will still be able to report abusive content from inworld via the Abuse Reporting system under the Help menu
- Of course, no system can be perfect, so if you think something was flagged in error, you can always file a support ticket for review
Thats it. We hope that this will make content flagging more effective and will help the community better regulate what is appropriate and what is not.
Please reply to this email with your thoughts and feedback on this proposed design!
Cheers,
Jeska, Kalpana and the LL Search Team
After some -- well what can only be described as spirited discussion, Jeska Dzwigalski (aka Jeska Linden) provided some additional clarification.
- Listings flagged as mature by some unspecified number of users would automatically be moved to mature search results.
- Listings flagged as prohibited by some unspecified number of users would automatically be removed and flagged for the governance/abuse team (that would be gambling and child pornography, pretty much).
- "Anonymous basic" users (we're not quite sure what that means exactly) and users under a certain number of days old would not be able to flag listings.
- A listing can only be flagged once by a given user, and a user can flag a limited number of listings per day.
- A single flagging is insufficient for any action.
- Classified listings that are taken down will receive a refund for the unused portion of the listing time, and notified.
Despite that none of this is related to in-world content but to a subset of search results only, there's obviously considerable potential for abuse in such a system, as Second Life users have amply demonstrated in the past with the old ratings system, and with the current abuse-reporting mechanisms.
What do you think of the proposal, gentle readers?






Reader Comments (Page 1 of 1)
5-03-2008 @ 3:47PM
Jacek Antonelli said...
Have a lot of lackeys and an axe to grind? Come try out our new game, Flash-Flagging! It's fun for the whole family!
Here's how to play!
Step 1. Pick a target. Perhaps your ex-boyfriend/girlfriend who broke up with you recently, or someone who posted a nasty comment on your blog post!
Step 2. Find a listing for their classified ad, store location, or even their avatar profile! No need to worry about whether the content is actually objectionable -- just pick something that's important to them!
Step 3. Using the magic of the interwebs, get all your lackeys to flag it as mature, prohibited, or spam! Make sure all your lackeys flag it the same way, so the number really pile up fast!
Step 4. See how long it takes before your target's perfectly innocent search listing gets taken down!
Step 5. You win!
Reply
5-03-2008 @ 4:28PM
skribe said...
Seriously, do LL actually think this stuff through BEFORE they release it? They're sounding more and more like a teeny-bopper. You know, shout out everything that comes into their pretty little heads. Someone needs to bash their PR department with a clue-stick.
5-03-2008 @ 6:27PM
Jacek Antonelli said...
I started to make another comment with a suggestion for how to discourage abuse of the proposed system, but the comment started to grow to epic proportions, so I turned it into a blog post.
The short of it is: have a "relevancy" score, based on how accurately a person flags listings, and use that as a weighting for how much influence their flagging is given.
You can read the full post here:
http://jacek.meratalk.com/2008/05/03/thoughts-on-search-flagging/
Reply
5-03-2008 @ 11:00PM
Jay said...
"You've been asking us to do better with inappropriate content and content classification and we've been listening"
Ummm NO, we haven't.
This will, especially as it will be (according to the SLDev list) automatic deletion. Now all those groups that hate Kid avatars can band together and have adverts, events and parcels automatically deleted.
This goes another step up the griefing tree over Underage ARs as an abuse tool.
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5-04-2008 @ 5:50AM
thaumata said...
I think it's fantastic. Open search at any given time and the big 8 classifieds are usually 25% mature (last time I looked there were ads for orgy beds and brothels, despite my mature box being DISabled.)
The events listing is full of so much crap I don't even use it anymore.
Lots of sites use a system like this. Flickr and Youtube do, just to name some big guns. I moderate a group of 6000 users on Flickr and let me tell you, they have PLENTY of drama and arguing, but I've yet to see anyone get deleted from there that wasn't obviously a fake account used to troll and harass people. With a little common sense, this kind of system goes a long way to keep content where it goes. As far as I know, Flickr actually has a policy in place to punish anyone abusing the flagging system... you act like a jerk and gather a lynch mob, and YOU will get banned.
Maybe I misread it, but it doesn't seem to me like LL is saying that with X votes your ad/land/event/whatever will disappear forever... they're saying that if enough people in the community raise an eyebrow at something, they will get re-checked by someone in charge. In other words, if someone decided to band together and flag child avatar hangouts (as the above poster stated) they certainly could flag it a million times, but that doesn't mean LL is going to remove it. Just that they will look at it. And actually, if you got flagged and checked and were deemed OK, it would seem to me that it'd go a long way towards proving your cred with LL.
Also, I love that this feature is only available to non-anonymous accounts. I don't want to start the paid vs. non-paid war, but I will say that LL would be very smart to start offering MORE features to paid accounts, and give less voice to people who refuse to stand behind their opinions with a verified account.
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5-04-2008 @ 8:33AM
TigroSpottystripes Katsu said...
aren't there free accounts that are not annonymous? (people nbought or withdrew L$ once or twice or somthing like that, and also, what about the identity verification thingy?)
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5-05-2008 @ 11:40AM
Shawk said...
I think Jacek is on the right track. Without something to weight the system there is still potential for flash mobs or botting. Though the bots would apparently have to be paid accounts or somehow verified which will at least slow down anyone wanting to do quick alts for revenge against foes.
People will start offering pay for reviews same as any other system they've done regardless of perceived benefit. Frankly it might almost become necessary as a buffer, "Well, sure Hank's Hardware has gotten 20 complaints today but they had 40 plugs yesterday so maybe somethings off."
My concern is that its going to be like the AR system is now. A couple of overworked people that are likely to shoot first and ask questions later (if at all). Sure to some it might be inconvenient for an ad to be knocked down but if its done on the day you posted it there goes the fee and then you have to start fighting to clear yourself.
I do like that it sounds like a way to influence this new showcase idea of theres. Or maybe a way of doing the work for them, bit of that too. The idea has some merit, it just needs to be refined as much as possible to limit it going irrelevant like previous systems.
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5-05-2008 @ 12:47PM
Dedric Mauriac said...
I'd like to see better content classification. All I see now is Mature or PG. What prevents people with many "paid" and "old" alt accounts from casting more than one vote through their alts? Do people get graded based on their past accuracy? I mean, I go in and flag content as mature. A Linden takes a look as says - no, this is PG. So, is that available somewhere that the Lindens can see who has flagged it, and what their past accuracy has been? This may help to prevent people from abusing the system if they can be punished when swarming with a group of people to flag content. Why don't we make people pay L$ to vote against a listing? If their vote was reasonable, they get the L$ back, else lose the L$ to the person who listed the item. What if we see a reasonable classification? Can we vote on it to confirm that it is valid? (X out of N people classify this listing as correct). Also are we getting back to the classification system of who is privileged here? Many people with basic accounts can not go premium due to their country/location. The Lindens are apparently closing the doors on them.
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