Linden Lab loses 630,000 user-hours in April

by Tateru Nino May 10th 2008 at 1:00AM

Filed under: Bugs, Server downtime, News items, Second Life

Linden Lab's published their Second Life service quality metrics for April and the results are about as poor as you'd expect -- April was a poor month for the virtual world service. 630,000 user hours were lost to global failures, and that doesn't count the number lost to assorted subsystem failures (as you may recall) were abundant through the period, and still remain a daily occurrence.

As for the asset system itself, Linden Lab is having problems with some third-party hardware and software (Fortune, apparently passes everywhere), though the late-night asset problems that are being experienced each night may be less related to hardware than they are to processing batches that add load to central database systems.

So far May has been considerably smoother than April, but that is not to say that it is anywhere near trouble-free.

Tags: bugs, linden-lab, second-life, server-downtime, statistics, world-metrics

Reader Comments (Page 1 of 1)

Aki Shichiroji said on 2:30PM 5-10-2008

All round, April was terrible. I experienced a 30% drop in sales and consider myself lucky, having heard of worse figures from many friends.

Given the downtime amounted to so many lost user hours accumulated and decreased ability to pay for tier, I would like to know if LL would consider compensation of some sort. I know this sort of thing is hard to gauge and doing so would cost the company a great deal, but something more than a mere acknowledgement would be useful, if even in the form of compensated tier or classified ad fees.

Unfortunately, considering LL was very careful not to allow these downtimes to exceed 24hrs, I really doubt this will happen.

Things seem to be rebounding for me so far in May, but I've learned my lesson and will not count my eggs just yet. Here's hoping May is much, much better.