The many faces of Community Management
by Shawn Schuster 
Oct 13th 2008 at 8:00PM
Filed under: Culture, Forums, Game mechanics, MMO industry
Have you ever submitted a bug report, petitioned a GM or posted a message on an official forum? If so, then you've interacted with a game's community team in one way or another. This is probably not news to you, but were you aware of the distinct departments that make up a community team and how they differ?Believe it or not, being a part of an MMO's community team is more than just reading forums or bug reports all day. In a recent post at SOE's official company blog, Senior Community Relations Manager EM Stock breaks down the four main categories of the community team. There's Quality Assurance, Customer Support, Tech Support/Accounts Billing and Community Relations. Read how SOE handles these main components of online gaming, and how they can effectively serve as the "face" of the company.
Reader Comments (Page 1 of 1)
Zeev said on 1:53AM 10-14-2008
SOE and Community management are oxymorons...
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MrGutts said on 12:42PM 10-14-2008
Agreed
Korriban said on 10:41AM 10-16-2008
I was actually going to say that this is the first time I've seen 'Quality Assurance' and 'SOE' in the same sentence without seeing 'lack of' used as a prefix
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