Meet the Champions Online lead GM team

by Seraphina Brennan Sep 9th 2009 at 5:00PM

Filed under: Super-hero, Culture, Interviews, MMO industry, Champions Online

Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game of choice. They are the game masters, and Champions Online is taking the time to give them a whole interview on their website.

The interview focuses on the three lead GMs of Champions Online (and soon to be Star Trek Online): Jim "Jaydeegee" Garner, Markus "Villarigor" Kraus, and Noel "Destra" Holmes. The three of them tackle some of the questions of customer service, including their day-to-day jobs, dealing with customers, reporting bugs, and how they take their time to enjoy the game. If you want the full story on their answers, check out the interview on the Champions Online main site.

Tags: champions, champions-online, cryptic, cryptic-studios, customer-service, game-master, gm, gms, jim-garner, markus-kraus, noel-holmes

Reader Comments (Page 1 of 1)

VinegarNinja said on 5:20PM 9-09-2009

I gotta say that article is very insightful not only to how the champions GM system works, but how other GM systems, mainly those done by the largest companies, dont.
I know one of the GMs on the list personally, and I know who hes worked for too, so I can read between the lines there and laugh at what is now very painfully obvious about a certain other giant mmo out there on the market.
Hell I might just have to give champions another shot.

MrGutts said on 5:19PM 9-09-2009

3 men vs 500000+ pissed off customers. I do not envy that job one bit. I wish them luck.

Psychotic Storm said on 3:49AM 9-10-2009

you really don't expect them to have only 3 GM's are you?

MrGutts said on 8:47AM 9-10-2009

Well being it's Cryptic, Lack of any forum moderation of any kind. Yes I do.

Wjowski said on 9:47PM 9-09-2009

If they'd just fix their ass-backwards retcon system the game'd be alot more bearable.

Doctor Adorah said on 3:32AM 9-10-2009

Anyone else think of Kaydeethree from WoW when they read Jim Garner's name?

crsh said on 7:27AM 9-10-2009

If the game only has 3 GMs, I pity their customers.

/rimshot

(yes that's sarcasm)

Terrorbyt3 said on 3:21AM 9-12-2009

LOL I know Noel Holmes! He was my trainer when I started my old job at Blizzard. I don't remember if he was fired or if he quit, but there were lots of happy people in my department when he left.