MMO Family: 17 internet safety tactics for gaming families
Filed under: Kids, MMO Family
MMO Family is your resource for leveling a gaming-specced family ... From tips on balancing gaming with family life to finding age-appropriate niches for every family member, MMO Family offers you advice on MMO gaming of the family, by the family and for the family.
"Be careful, there's nasty stuff out there on the internet."
It's frustrating to hear this warning clarioned over and over again. We're gamers ourselves, after all. We know easily children can get in over their heads on the internet. "Be careful," intone the experts. "Watch carefully, and be very, very careful ..." But how? What must we be careful to do? To not do? What does "being careful" mean in actual practice? Specific online safety tactics – and putting them into practice without driving anyone crazy in the process – become an epic quest reward that always manages to stay two turn-ins out of reach.
As we mentioned last week, your main objective as the parent of a young MMO player is to remain figuratively logged in to their activity. When children are online, parents cannot afford to be figuratively AFK. We're not suggesting you pull up a chair and some popcorn to faithfully oversee kids' every move online. No child needs direct supervision to kill 10 rats (or pick 20 flowers or befriend 30 fairies or frag 50 enemies ...). But young gamers do need your boundaries and your guidance (as well as your feedback, your enthusiasm and your support). Just how strong the boundaries should be will depend on the age of your child and the game that they're playing. Apply common sense, based on your own MMO experience, along with these 17 tactics for safe online gaming.
Make gaming a family activity. One of the best and easiest ways to keep an eye on things is keep gaming in a common family area. Don't let kids sequester themselves and their computers in a bedroom. Keep everything in a shared area: desktop computers, laptops and TV-based console games. Then it becomes natural to observe, comment and participate from your position in the overall flow. It's no different than keeping an eye on what kids are seeing on the internet or TV. You don't have to hover -- but you should always seem both present and available.
Limit interaction with others for younger players. Limit the amount of direct contact that kids (especially younger children) have with other players. Turn off chat channels completely, especially zone-wide public channels with a reputation for wild chatter. Activate language/profanity filters. Disable voice chat features, and don't use applications such as TeamSpeak and Ventrilo. Other interactions you might consider blocking include whispers/tells, group invitations, guild membership invitations and player-to-player trades.
Let kids evolve in their interactions with other players according to their age, experience and interest. For example, six-year-olds can play in low-level zones quite happily without chat of any sort, while an older child would probably want to be able to group, whisper and trade, and a teen would want to be able to chat with guildmates on Vent.
No sharing personal information. No exceptions. Teach kids not to divulge personal details about themselves online to players of any age who they've not met in person-period. Go over the list of no-no's specifically: real names, addresses, neighborhoods or areas, school names, phone numbers, e-mail addresses and AIM or Twitter handles. Be prepared for protest. Most kids will object strongly to these rules, especially if they think the people they play with are the same age they are. Your job here is to help them see that while the internet is not inherently fraught with danger, there are people out there who might spend weeks and even months posing as something they're not – the same gender or age, a sympathetic teacher or authority figure, anyone who might elicit your child's trust – in order to tempt them into giving out personal information.
Protect your family's accounts and personal information. Don't let children share their accounts and passwords with friends and other players. There's nothing but horror in the havoc that will rain down upon you after a breach of your personal details (you don't use the same password for other log-ins, do you?), credit card numbers and banking information ... And let's not forget hard-earned in-game gear, game money and rewards. Sharing accounts is against most games' terms of service agreement, anyway; offenders could be permanently banned. If the game you're playing doesn't allow it, you shouldn't, either.

Sign off on your child's screen name choice. Are you ok with having a child named "Nards" charging about online? Character name, tag, ID -- whatever your young players choose to call themselves in game, make sure you approve. It's not just vulgarisms you want to avoid. As an MMO player, you recognize that player names set the tone for a given player. What does your child's screen name say about the player behind the screen? Hopefully, nothing about age or gender. And hopefully nothing inappropriate. Teens, especially, may be tempted by the irresistible lure of internet anonymity to come up with a screen name that's way past the boundaries of what you'd consider socially acceptable language. A word of friendly advice: If you looks fine to you, Google it anyway -- you may be in for a surprise.
Don't forget to check the "rules of acceptable" that are specific to your child's game and server of choice. A name like "OscarMeyer" that could be acceptable on a regular server may be out of bounds on a roleplaying server -- or it could be that trademarked names are outlawed anywhere in that game. Remember, your kids aren't going to check the fine print of the Terms of Service agreement. Do it for them.
Follow the rules. Speaking of rules, make sure both you and your children know the code of conduct for the games they play. Make a point of looking up the rules on the web site of each game, and review them together. Breaking the rules ("But Moooooom, I didn't know!") may lead to a suspension or ban (whether you've already paid for the next three months or not).
Manners -- more than ever. In a world where business is conducted via e-mail and instant messages, kids need to learn that interacting with others online is never, ever "just a game." Teach them to respect other players as individuals with preferences and feelings. Make sure your kids don't fall prey to the pack mentality. Don't allow them to take advantage of rules and other players simply because they can. MMOs and the internet are public places, and your children should learn to conduct themselves accordingly.
What happens in video games stays ... everywhere. Kids believe that the things they do and say on the internet -- including online video games -- remain anonymous. Nothing could be further from the truth. Game companies log information about your child's game character, chat logs, game actions. Other players save chat logs and take screenshots. They may even post them on Facebook or internet forums to make a point. Intentionally or not, your gaming child is building an online reputation via a virtual identity. The thing that most children fail to recognize is that what happens in the digital world is permanent. Your child's escapades online are immortalized in chat logs, screenshots, forum posts and in-game footage. They can and will come back to haunt them. Employers and colleges now routinely run background checks and scan social sites on the internet. Don't let the picture your kids have painted over time be an ugly one.
Don't punish children for other players' misbehavior. If another player does something to (or with) your child that's out of line, don't punish your child by taking away the game. That's visiting the sins of others on your own child's head. If someone bullies your children online, don't forbid them to use the internet. If someone tries to get them to divulge personal information, don't deactivate their game accounts. The things that other players do are not under your child's control. Yanking their gaming privileges whenever they run into a problem with another player not only teaches them nothing about how to handle sticky situations, but it increases the chances they'll simply stay mum the next time.
Step in and help with messes. When kids get into sticky situations with other players, it's time to lend a hand. Talk about how to handle cyberbullies (coming up just ahead) together. When a situation occurs, help your child identify the best approach and help report the problem through the in-game help system. Keep your feelers on your child's mood and reactions to gaming and monitor play a little more closely than usual to make sure things stay on track.
Urge kids to run with their own pack. Encourage kids to play with their real-life friends. Making new friends online is fine and dandy, but grouping up with kids your children have actually met offers a layer of protection. It's like a picket fence around a small park within a city full of strangers. Help kids set up guilds, teams or chat channels for their friends. Sticking together not only gives kids more time with their friends but also insulates them from griefers who prey on vulnerable, lone players.
Teach kids not to feed the trolls. Teach kids to ignore cyberbullies, both figuratively (by not responding) and literally (by activating in-game /ignore features). Most bullies get bored and quit when ignored and feed off reaction and drama. We gamers know the rule: Don't feed the trolls. Teach kids to never retaliate, never react in kind. Encourage kids to use the in-game help system to report griefing and inappropriate behavior.
Scrutinize mods and add-ons. Mods and add-ons may be designed and distributed by the game company, or they may come from unreliable, independent sources. Another hard and fast rule: Before your kids download any patches or mods, they need to clear the source and content with you.
Check out your child's guild. If your child is old enough to want to join a team or guild, make sure that these players are people you want your children spending time with. You'll find the whole kit and caboodle in MMO guilds, from chatty 12-year-olds to blustery college kids to irascible adults logging in after a hard day at work. Most groups are fairly protective of members they know to be younger, but you'll want to be sure your impressionable pre-teen daughter doesn't end up hanging out with a bunch of hard-partying frat boys. Make a thorough scan of the guild's forums before things get too far to make sure you're comfortable with the tone and goals of the group.
Use game tools to create social fences. Turn off chat channels and trades to limit interaction with obnoxious gamers and cyberbullies. If you'd prefer that your kids stick to typing, block voice communications. If your kids are adamant about chatting but you're still worried, you can use voice masking tools to hide their age or gender. Parental controls on games like World of Warcraft removes the possibility of kids' logging in during off-limits hours.
Practice safe internet security. Don't neglect to protect your family's hardware and personal information. Deploy internet protection tools including firewalls and routers, virus protection software and strong passwords. Take advantage of account security devices such as Blizzard's inexpensive mobile authenticator device for World of Warcraft.
Practice what you preach. Most importantly, don't place yourself above the letter of the law. If you don't want him exposed to griefers, don't toy with the newbies. If you don't want her to create a stable of characters with socially unacceptable names, don't name your engineer "SteelNutz". If you want your child to think of MMOs as a glorious opportunity to frolic in an imaginary world with other players who share his energy and vision, play along with him -- but that's an article for another week.
MMO Family offers advice on MMO gaming of the family, by the family and for the family. Connect with author Lisa Poisso on Twitter at @emused, and e-mail your questions and observations about gaming and parenting to lisa (at) massively (dot) com.
"Be careful, there's nasty stuff out there on the internet."
It's frustrating to hear this warning clarioned over and over again. We're gamers ourselves, after all. We know easily children can get in over their heads on the internet. "Be careful," intone the experts. "Watch carefully, and be very, very careful ..." But how? What must we be careful to do? To not do? What does "being careful" mean in actual practice? Specific online safety tactics – and putting them into practice without driving anyone crazy in the process – become an epic quest reward that always manages to stay two turn-ins out of reach.
As we mentioned last week, your main objective as the parent of a young MMO player is to remain figuratively logged in to their activity. When children are online, parents cannot afford to be figuratively AFK. We're not suggesting you pull up a chair and some popcorn to faithfully oversee kids' every move online. No child needs direct supervision to kill 10 rats (or pick 20 flowers or befriend 30 fairies or frag 50 enemies ...). But young gamers do need your boundaries and your guidance (as well as your feedback, your enthusiasm and your support). Just how strong the boundaries should be will depend on the age of your child and the game that they're playing. Apply common sense, based on your own MMO experience, along with these 17 tactics for safe online gaming.
Make gaming a family activity. One of the best and easiest ways to keep an eye on things is keep gaming in a common family area. Don't let kids sequester themselves and their computers in a bedroom. Keep everything in a shared area: desktop computers, laptops and TV-based console games. Then it becomes natural to observe, comment and participate from your position in the overall flow. It's no different than keeping an eye on what kids are seeing on the internet or TV. You don't have to hover -- but you should always seem both present and available.
Limit interaction with others for younger players. Limit the amount of direct contact that kids (especially younger children) have with other players. Turn off chat channels completely, especially zone-wide public channels with a reputation for wild chatter. Activate language/profanity filters. Disable voice chat features, and don't use applications such as TeamSpeak and Ventrilo. Other interactions you might consider blocking include whispers/tells, group invitations, guild membership invitations and player-to-player trades. Let kids evolve in their interactions with other players according to their age, experience and interest. For example, six-year-olds can play in low-level zones quite happily without chat of any sort, while an older child would probably want to be able to group, whisper and trade, and a teen would want to be able to chat with guildmates on Vent.
No sharing personal information. No exceptions. Teach kids not to divulge personal details about themselves online to players of any age who they've not met in person-period. Go over the list of no-no's specifically: real names, addresses, neighborhoods or areas, school names, phone numbers, e-mail addresses and AIM or Twitter handles. Be prepared for protest. Most kids will object strongly to these rules, especially if they think the people they play with are the same age they are. Your job here is to help them see that while the internet is not inherently fraught with danger, there are people out there who might spend weeks and even months posing as something they're not – the same gender or age, a sympathetic teacher or authority figure, anyone who might elicit your child's trust – in order to tempt them into giving out personal information.
Protect your family's accounts and personal information. Don't let children share their accounts and passwords with friends and other players. There's nothing but horror in the havoc that will rain down upon you after a breach of your personal details (you don't use the same password for other log-ins, do you?), credit card numbers and banking information ... And let's not forget hard-earned in-game gear, game money and rewards. Sharing accounts is against most games' terms of service agreement, anyway; offenders could be permanently banned. If the game you're playing doesn't allow it, you shouldn't, either.

Don't forget to check the "rules of acceptable" that are specific to your child's game and server of choice. A name like "OscarMeyer" that could be acceptable on a regular server may be out of bounds on a roleplaying server -- or it could be that trademarked names are outlawed anywhere in that game. Remember, your kids aren't going to check the fine print of the Terms of Service agreement. Do it for them.
Follow the rules. Speaking of rules, make sure both you and your children know the code of conduct for the games they play. Make a point of looking up the rules on the web site of each game, and review them together. Breaking the rules ("But Moooooom, I didn't know!") may lead to a suspension or ban (whether you've already paid for the next three months or not).
Manners -- more than ever. In a world where business is conducted via e-mail and instant messages, kids need to learn that interacting with others online is never, ever "just a game." Teach them to respect other players as individuals with preferences and feelings. Make sure your kids don't fall prey to the pack mentality. Don't allow them to take advantage of rules and other players simply because they can. MMOs and the internet are public places, and your children should learn to conduct themselves accordingly.
What happens in video games stays ... everywhere. Kids believe that the things they do and say on the internet -- including online video games -- remain anonymous. Nothing could be further from the truth. Game companies log information about your child's game character, chat logs, game actions. Other players save chat logs and take screenshots. They may even post them on Facebook or internet forums to make a point. Intentionally or not, your gaming child is building an online reputation via a virtual identity. The thing that most children fail to recognize is that what happens in the digital world is permanent. Your child's escapades online are immortalized in chat logs, screenshots, forum posts and in-game footage. They can and will come back to haunt them. Employers and colleges now routinely run background checks and scan social sites on the internet. Don't let the picture your kids have painted over time be an ugly one.
Don't punish children for other players' misbehavior. If another player does something to (or with) your child that's out of line, don't punish your child by taking away the game. That's visiting the sins of others on your own child's head. If someone bullies your children online, don't forbid them to use the internet. If someone tries to get them to divulge personal information, don't deactivate their game accounts. The things that other players do are not under your child's control. Yanking their gaming privileges whenever they run into a problem with another player not only teaches them nothing about how to handle sticky situations, but it increases the chances they'll simply stay mum the next time. Step in and help with messes. When kids get into sticky situations with other players, it's time to lend a hand. Talk about how to handle cyberbullies (coming up just ahead) together. When a situation occurs, help your child identify the best approach and help report the problem through the in-game help system. Keep your feelers on your child's mood and reactions to gaming and monitor play a little more closely than usual to make sure things stay on track.
Urge kids to run with their own pack. Encourage kids to play with their real-life friends. Making new friends online is fine and dandy, but grouping up with kids your children have actually met offers a layer of protection. It's like a picket fence around a small park within a city full of strangers. Help kids set up guilds, teams or chat channels for their friends. Sticking together not only gives kids more time with their friends but also insulates them from griefers who prey on vulnerable, lone players.
Teach kids not to feed the trolls. Teach kids to ignore cyberbullies, both figuratively (by not responding) and literally (by activating in-game /ignore features). Most bullies get bored and quit when ignored and feed off reaction and drama. We gamers know the rule: Don't feed the trolls. Teach kids to never retaliate, never react in kind. Encourage kids to use the in-game help system to report griefing and inappropriate behavior.Scrutinize mods and add-ons. Mods and add-ons may be designed and distributed by the game company, or they may come from unreliable, independent sources. Another hard and fast rule: Before your kids download any patches or mods, they need to clear the source and content with you.
Check out your child's guild. If your child is old enough to want to join a team or guild, make sure that these players are people you want your children spending time with. You'll find the whole kit and caboodle in MMO guilds, from chatty 12-year-olds to blustery college kids to irascible adults logging in after a hard day at work. Most groups are fairly protective of members they know to be younger, but you'll want to be sure your impressionable pre-teen daughter doesn't end up hanging out with a bunch of hard-partying frat boys. Make a thorough scan of the guild's forums before things get too far to make sure you're comfortable with the tone and goals of the group.
Use game tools to create social fences. Turn off chat channels and trades to limit interaction with obnoxious gamers and cyberbullies. If you'd prefer that your kids stick to typing, block voice communications. If your kids are adamant about chatting but you're still worried, you can use voice masking tools to hide their age or gender. Parental controls on games like World of Warcraft removes the possibility of kids' logging in during off-limits hours.
Practice safe internet security. Don't neglect to protect your family's hardware and personal information. Deploy internet protection tools including firewalls and routers, virus protection software and strong passwords. Take advantage of account security devices such as Blizzard's inexpensive mobile authenticator device for World of Warcraft.
Practice what you preach. Most importantly, don't place yourself above the letter of the law. If you don't want him exposed to griefers, don't toy with the newbies. If you don't want her to create a stable of characters with socially unacceptable names, don't name your engineer "SteelNutz". If you want your child to think of MMOs as a glorious opportunity to frolic in an imaginary world with other players who share his energy and vision, play along with him -- but that's an article for another week.




















Reader Comments (Page 1 of 1)
Tom said on 12:21PM 10-09-2009
Another good article in this series. Thanks for posting it.
I'd like to see MMOs offer "kidsafe servers", wherein chat is limited to standard emotes, etc., and in which there is therefore no way for kids to inadvertently divulge personal information and/or hear abusive or crude chat or whispers.
It seems like it wouldn't be that difficult for WoW, for example, to offer one or two servers that were structured restrictively like that -- rather than leaving parents to adjust a wide range or settings and enforce rules of conduct.
In fact, that's the kind of server I myself would prefer, frankly, but certainly it would be better for my kids.
Reply
Wisdomandlore said on 12:44PM 10-09-2009
"Turn off chat channels completely, especially zone-wide public channels with a reputation for wild chatter. Activate language/profanity filters. Disable voice chat features, and don't use applications such as TeamSpeak and Ventrilo. Other interactions you might consider blocking include whispers/tells, group invitations, guild membership invitations and player-to-player trades."
This is just silly. If your child is so young that they can't handle any of this, then don't even let them play the game by themselves. What's the point of playing a MMO when you take away everything that makes it an MMO? It's like going to the playground and saying, "Have fun...but don't use the slides, swings, monkey bars, or the sandbox!" Instead, let them play with you until their old enough to understand these things.
Meanwhile, give them a single-player RPG. The gameplay is going to be vastly better, and depending on the game they'll learn valuable skills like puzzle-solving or storytelling that the grind of a MMO won't give them.
Reply
Nef said on 2:20PM 10-09-2009
Honestly, I don't think you'll have to worry too much about what your child sees/hears on the internet -- they'll get it from their peers. I got to know *way* more then my young nephews do now, before heavy use of the internet and online gaming, through friends at school and on sports teams.
What I do look out for are viruses and personal info -- they don't know a phishing scam yet so they stand a high risk of getting caught in one. Still, simple enough rule that they don't give out anything without permission.
Over-protection can be as harmful as no protection, just keep a balance and expect your kids to learn about 'mature' things at some point. Likely earlier than later.
Reply
bigalexe said on 3:00PM 10-09-2009
I personally also disagree with the idea of turning off chat channels in the MMO gaming.
Disabling communication in a Multi-Player just completely defeats the purpose of the game. Many MMO's are setup so that later content requires group effort and coordinated team tactics. The whole purpose of an MMO is that it is "Massively Multiplayer" and dependent on your interaction with other players in the game.
If you don't want to play a game with other people, then don't. On a personal note if I see a player in a game who is doing something (this happens a lot in WoW) and for some reason does not respond to at least a "hello," I assume they are either a gold spammer who is mindlessly grinding, an automated bot or a self-centered jerk and treat them as such.
Reply
Graill said on 5:22PM 10-09-2009
An excellent article.
Todays kids are as devious as the most practiced spy, taught by other kids that have no guidance (we call it lack of parenting) They will lie, cheat and do whatever to get their game or chat fix.
Parents must be parents and trying to be a buddy or friend to your child first is a nogo. Your a parent first, responsible for the safety, health and welfare of that child, you can be their friend and buddy later on after they know right from wrong and arent acting like little animals. Laying ground rules on games and study and social life is a must if children are to learn responsibility and not end up acting like their parents, that is to be their own person, improving on what those parents taught them and making society better.
A parent will do the hard right thing over the easy compromise everytime, sadly a good number of parents shouldnt be parents because they are as immature and naive as their children.
Reply
Dblade said on 8:22PM 10-09-2009
I think a problem with general chat channels is we forget how easy it is for some seriously not child-safe dialogue to get on and stay on general chat. If players had more self-moderation, leaving general chat on would be safe, but all it takes is a few immature players arguing or spewing profanities to make a parent worry about the impact on their 6 year old.
I do agree with the dissent though, to truly be safe you have to disable a lot of the communication tools of the game. Although I think the log issue is overreacting, no employer is going to be able to link your child's character in an MMO to a real life persona unless they share personal information they shouldn't.
A lot of the stuff though seems to me to make kid-safing an MMO more work than benefit. Vetting their guild, monitoring them to make sure they arent downloading mods, or using hacks to break the ToS, and shepherding them through every player interaction makes me think you'd have more fun playing a co-op offline diablo-style game instead.
Reply
acidburn9 said on 9:40AM 10-10-2009
Watch out for the pedobear!
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Zadama said on 3:34PM 10-10-2009
As a teenager myself, I find articles like this frustrating. The general consensus' of adults, in my opinion, is that teenagers and children cannot be trusted to play on or use the interent without someone looking over their shoulder.
My parents have never, ever tried to supervise me in my online gameplay. I personally would never even dream of spamming general chat with nonsense, or acting like an idiot. True - I consider myself to be much more mature than others around my age, and I know that some people do need supervison to keep them in line and out of trouble online, but please understand that we are not all 'chatty-twelve-year olds'.
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hackjob said on 9:29AM 10-11-2009
Someone needs to save that kid from his barber...
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doit said on 12:14PM 10-13-2009
thank you finally someone said it!!
also props for using irascible...
sabella said on 2:40PM 10-14-2009
I also cover some of this in my new book, check it out at www.guardingkids.com along with lots of other free resources and links.
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