Massively^™

A recent period of extended downtime in Pirates of the Burning Sea, caused by an issue with the latest patch, has left a mob of very angry pirates to placate. Thankfully, most pirates will forget why they were angry if you can toss them a handful of doubloons, and so Flying Lab Software has dug up a few treasure chests in order to give compensation for the lost play time.

Players will be receiving 6 Bonus Loot Books, which give a 20% chance to get double loot from enemies for two real-time hours, and 6 Bonus Experience Books, granting a 20% experience boost for two hours. These goodies will be put straight into player's inventories when they log in, after a small patch this Wednesday.

Unless you've been completely ignoring MMO news lately, you know that World of Warcraft has been gearing up for its final large content patch before the release of their upcoming expansion, Wrath of the Lich King. This morning, after much watching and many cups of coffee, they announced that 2.4 was indeed releasing today. With it comes a plethora of new content, gear, and much more. Of course, as many veterans to Blizzard's patch-day hijinks expected, 2.4 has claimed its first victim; the WoW servers. Just minutes after bringing up the realms at 2:00 PM Eastern (the originally announced end of the maintenance window) the WoW servers were taken off-line and the downtime was extended to 3:30 PM Eastern.

Now this isn't to say that it will likely slow too many people down. Any time a new content patch is released that includes a raiding instance, there's generally a mad rush to be the first guild to ever clear the new instance on live servers. For the rest of us who, while curious, won't be heading anywhere near those instances tonight (knowing how unstable they're undoubtedly going to be) have no fear! Our sister site, WoW Insider, has been cranking out the 2.4 love all day. If you haven't gotten a chance to check it out, or are afraid you'll be buried in the backlog of postings, don't worry. They've created a handy "All you ever wanted to know about 2.4 but were too busy to look up" page. Curious to see more? Just click on the patch 2.4 Sunwell banner above. You'll be up to speed in no time!

In case you've been too busy ratting, mining, or you've been offline training up those long-duration skills, we thought we'd point out that there's a new patch for EVE Online coming this Tuesday. The patch, called "Boost", is chock full of database fixes from what we've been given to understand. Sadly, the patch notes aren't currently out according to the official thread, or we'd have them for you here.

As to why they're doing such a long downtime this Tuesday, Erlendur S. Thorsteinsson, EVE's Software Director, jumped out to answer:

Time for a little nap. All of the US game servers for CoX have been brought down for extended maintenance. NCsoft is anticipating a full 6 hour downtime window, which started at 6 AM Pacific (9 AM Eastern) this morning. The lengthy downtime is required in order to upgrade the server hardware talked about in The 2008 State of the Game address.

Hopefully the lights come back on when they flip the switch later today.

I think I've mentioned before that I really enjoy Sanya Weathers' blog about running communities for MMO games, and in her latest post, she makes a great point about stability and expecting it from the games we play.

The example she uses is Xbox Live, which isn't technically an MMO, but does, as she says, constitute a "massive, multiplayer experience." Microsoft has had trouble over the holidays keeping it up and running, and now they've decided to give out a free download to compensate players. How, says Sanya, can they be surprised at this point that they'd have a surge of users over the holidays? Isn't it common knowledge at this point not to play MMOs when a new expansion comes out or when new users show up in droves?

But then she shares the real insight: this shouldn't happen any more. MMOs are no longer a niche business, something we should have to suffer hardships just to play these games. As she says, "it's time to expect our toys to work when we plug them in."

Of course, any IT guy will tell you that downtime is unavoidable-- accidents happen, and predictions are just predictions. Anyone expecting anything to work all the time is going to get disappointed. But at this point, if you have a game (or a system, or a service) that is supposed to be "massive," you have no excuses when everybody shows up to play.

There's no reason stated, but NCSoft are changing their entire billing department's time zone from Eastern Standard Time (EST, -5 hours GMT) to Coordinated Universal Time (UTC, = GMT) starting tomorrow, a difference of about five hours.

As it's just a time zone swap, nobody will lose or gain any hours they've already paid for, but depending on when you opened your NCSoft account you may be billed a day later in future. It's very important that you don't think about why they'd make this change, how you can go five hours into the future and not gain any extra time, or why the acronym doesn't match the full phrase. Trust me.

Tabula Rasa players hoping to enjoy some shooty MMORPG action after work will be a disappointed, as all four of the game servers are down for maintenance as of 5 p.m. EST this evening. According to a note on the official site, the servers are being brought down to apply a hotfix that will fix an error that was causing syncing problems between backpacks and footlockers, and another that was preventing players from accessing the new Faultlever instance.

You'll have to forgive us for being skeptical, but we suspect that there's problem more to this. If they're really dead set on fixing these problems (and the syncing issue has been around since launch, which is why we're curious about the apparent urgency), why would you bring the servers down during prime time, instead of in the early morning when nobody is playing?

[Update: No sooner do we put this story live than the servers come back live. Huzzah!]

In a bit of news that I am quite displeased to report, Tabula Rasa appears to be having server troubles this evening, as both Western servers, Cassiopeia and Orion, have gone offline for some seemingly unscheduled maintenance. When we first sat down to write this post, the European server Centaurus was down as well, but has since come back online. We're hoping that this is just a freak incidence of somebody tripping over a power cord or something, and not a debilitating outage. The Bane can't be trusted on a server by themselves all weekend.

No word from Destination Games yet, but we'd expect an update soon. In the meantime, I'll be... I don't know, reading a book or something?

[Update: As of 10:37 EST, the servers all appear to be online and in working order. Back to battle with you, soldiers!]

We reported yesterday that Turbine's login servers for The Lord of the Rings Online, Dungeons & Dragons Online, and Asheron's Call were down all day. They've since come back online, and Turbine has apologized to the subscribers to those games by giving them some small gifts.

Players of all three games will have their subscriptions extended by one day, essentially making yesterday free. Additionally, players will receive in-game items. DDO players will each receive one Candy Cane with 30 charges of Moderate Heal. LotRO players will receive five Hope-boosting Scented Candles. And AC players will get increased drop rates (that's the superior gift, we think).

Listen, Turbine; you can't buy our love!

Wait, increased drop rates? Okay, never mind, maybe you can.

SOE has been having technical issues with its Station game portal today. The issues particularly affect the Pirates of the Burning Sea community. According to a post on the game's official community site, "fans may experience challenges submitting User Content, posting on the Pirates of the Burning Sea forums, as well as difficulties logging into beta."

They assure us that the technicians are working hard to fix the problem, though, and that we can expect things to be fine and dandy again soon enough. But until then, beware ye landlubbers, there be harsh weather upon the burning sea today. Arrr!

We would probably faint at the sight of Blizzard's internet bill every month, but the folks at TeliaSonera are very familiar with how much bandwidth World of Warcraft uses-- they run the network for Blizzard over in Europe. Gamesindustry.biz has a short interview up with one of their reps, and it provides a pretty interesting look at the daunting task of keeping virtual worlds online 24/7.

They don't get into specifics on any games (unfortunately, though I'm not surprised), but Vlad Ihora says that the best thing developers can do is keep their server plan flexible. TeliaSonera will actually rent out servers to up-and-coming MMOs with the option to later buy if their game does well, or release if they didn't need as much as they thought. Flexibility is a huge benefit at the server farms, too-- Ihora says they can switch on a few extra gigs of bandwidth in just a couple of hours if necessary.

When you enter into a virtual world, with the snow on the mountains twinkling in the background and the vile monsters bearing down on you, you probably don't think often about the hundreds (if not thousands) of servers in place bringing the experience to you. But Ihora and his company sit in an interesting place-- in charge of keeping virtual worlds up and running for all of us to enjoy.

[Via incgamers]

It must be all those new crazy Mac and Linux people-- the EVE Online server, Tranquility, is going mad this afternoon. EVEMon is telling me it's up, it's down, and then it's back up again. Probably doesn't hurt that this is primetime in Europe right now, and of course the new Revelations 2.3 patch dropped today.

But if you were planning on doing some mining or ratting anytime this afternoon, better make other plans. Tranquility is taking a beating right now, and it probably won't be super stable again until the Europeans head to bed. If it's like this today, we can't help but cringe at what might happen next month.