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SOE deployed Update 60 on The Matrix Online's servers this week. The update doesn't just fix bugs. It also marks the beginning of Episode 10.2 of the story, introduces some new enemies in Datamine, and adds a reward for players who complete live critical missions.

If you're looking to earn the new reward items (a consumable of some sort), said missions are scheduled every Thursday up through the 12th of June; the first of those occurred yesterday, but a recap has been published. The update also introduces a whopping 342 new level 50 weapon variants, some of which will drop during the high level critical missions.

We're glad to see that MxO is still ticking despite the announced departure of Paul Chadwick, the esteemed comic book writer who had worked on the story until recently.

Are you the type of person who watches every second of behind-the-scenes and deleted scenes footage on your DVD bonus disk? If you are, then this recent EverQuest developer blog from Keith "Merloc" Turkowski might be right up your alley.

In it, Merloc shows us a photo of the whiteboard he used during The Buried Sea expansion. This is where his ideas (and those of a few others mentioned in the post) were sketched out into what would eventually be real game content. Of course, not all of it made it into the game -- such as a giant green tank sketch in the middle of the board -- but for those sketches and ideas that did make it in, it's exciting to see the initial thought processes involved.

Yesterday was the final day of ION 08, but that didn't mean there weren't some incredbly great panels to attend. "Taking Your Community From Pre-Launch to Live" was just one of these panels and to make things even better it included some previous speakers I quite enjoyed hearing from.

This time around the moderator was Steve Danuser (38 Studios) while Craig Dalrymple (Sony Online Entertainment) took a panelist seat along with Katie Postma (Firesky), Meghan Rodberg (Turbine) and Victor Wachter (Cryptic Studios). It's important to point out that all the panelist are in fact community managers, as opposed to Steve Danuser who is the lead content designer and director of community development for his company. However, Danuser was previously a community manager for EverQuest II.

Onto everyones favorite topic: "Fuckwads!" They're usually absolutely negative, but can they be converted?

Katie says, "You can convert them!" She's rather optimistic as her URU Live experiences have taught her that anyone genuinely interested in a game can be turned to the light side. Apparently back in Katie's URU Live days there were three guys who "vehemently" disagreed with each other, but did agree that the game was broken. These three guys had an incredibly impressive discussion in a thread, so Katie invited them all into a chat room one day. She told them how impressed she was with their ability to articulate their complaints and issues. So she asked, "Do you want to be moderators?" and they agreed! In the end these three players ended up being huge advocates of URU Live. Two of them even did some tech support for the game.

Identifying what a person is trying to accomplish through their behavior is also key, says Victor. Some of these people are just trying to get some attention unfortunately. Time can be wasted on the wrong people, so being able to locate and invest in people who can be brought over from the completely negative is an important skill.

Meghan brings up the ones who are hopeless. There was a poster in the Lord of the Rings Online forums (a LotRO Scholar) who took great pleasure in beating people with his intellectual epee. This person eventually had to be banned, but since he'd developed a niche group around him he did take some people with him. However, it truly was the best choice for the community.

If they're not a true "fuckwad" who's just trying to beat people with their intellectual epee then give them an NDA and beta access, says Craig. Letting them see the game -- and try the game -- for itself can alleviate many fears.

How do you balance the smaller fansites with the big PR-fueled media outlets?

"It's hard." laments Katie. Meghan chimes in with agreement, "I love the grass roots." she continues, "they're the people supporting you for basically nothing." They do it purely out of love and passion. "You can't not appreciate that." admits a solemn Meghan. Still, the truth is that developers need marketing and PR. "Sometimes you want to give the smaller sites screenshots, but you just don't have them." It's a tough place to be.

Something that Craig points out is that simply showing up letting small sites know that, "Hey, you guys rock!" is all the validation most of them need. It's easy and very important.

Katie mentions that she filters the smaller sites through her by taking their questions and answering some of them to the best of her ability. Then, she takes these answers to the PR folks, who of course just have to improve them (can you see the high-level trickery here?) before giving them back to her. This is a great way to reward the smaller sites.

Someone in the audience suggests that big sites have passionate writers who are hired for that very fact. "Big sites aren't all completely soulless." remarks Steve.

A trick that Craig makes use of is quietly suggesting to smaller websites to pay attention to news feeds over the next hour or so. This way the big sites still get that sexy press release while the small sites are able to talk in-depth about it right away. Katie brings up the problem of there being so many smaller fansites that tipping even several can make others feel like there is preferential treatment going on. She did however invite a local fansite to attend office events, purely because said fansite was nearby.

Steve asks about hanging the big carrot stick in front of players so they'll be good in order to earn a early beta slot. He asks if the panelists have been any good or bad uses.

Immediately Craig chimes in with, "Such as using a website where you have to play for membership to download the beta?" A square upper-cut to the jaw if I've ever seen one.

Another thing to keep in mind is that giving beta keys to smaller sites so they can give them away in contests is tricky. The contest has to be incredibly fair and nigh un-cheatable. Also, it's important not to announce the names of the winners in beta slot contests, because while that may sound cool it's only really announcing the 999,999 other people that they lost.

Of course the risk of letting influential individuals from the community into the game early on is "unexpected results". There's a lot of excitement about a game between the moment it's announced and the day it launches. Many players can't touch or feel the game out for themselves, so there's a risk of players building up a game in the mind that's completely different from the actual title.

Craig says that it's also important to clarify what's really going into a game with the game's lead. Otherwise you'll end up over-promising, which is of course very bad. "Yes you're going to have unicorns that poop Pegasuses!" exclaims Craig. He something else well-worth remembering, saying "Once you say it, that's it. It's for real now. Somebody from the company said it and that's it."

Next is the topic of dropped features which have been previously promised.

We don't talk about something publicly until we see it, says Meghan. Most of the panelists have learned this lesson in the most bitter of ways as all heads are nodding in agreement. "Don't talk about it until you see it." goes the mantra.

Katie says to be honest and genuine, admit that you were told to say it and so you said it, then apologize. Craig chimes in to say clear communication is incredibly important in all things. "It almost never happens, but there are times when you are told to go and say something by someone in the company." Craig reveals a bit surprisingly, to me at least. "I don't say this very often," begins Victor, "Part of our job is to advocate for the customer." A community manager sometimes needs to remind upper management that their reputation with the community literally relies on what they say. Craig also recommends trying not to say something that was dropped will be in a patch or expansion unless a lead developer commits to it.

"I like getting paid, so at the end of the day I'm going to do my job." notes Craig. It's best not to lose your job over it. Hopefully -- if you're lucky -- the company you work for respects the role that a community manager plays in the success of the game.

Meghan brings up the fact that it's a good idea to slowly break the news to the community when you do make the post. Make it an open discussion and lead up the breaking the bad news slowly.

"Hey, we cut that feature!" yells Craig while giving two thumbs up.

In all seriousness, a community manager has to speak to the large audience first. If there happens to be small pocket of players that are complaining loudly it's ideal to attack it and find out their issues. However, the general audience does come first. Meghan adds, "Just making sure that players know you're working on it helps."

Another fun story from Katie, this time about a player they recently let into the "Friends and Family Alpha" for Stargate Worlds. This player literally could not get into the game. They ended up getting in touch with a developer through an instant messenger and figured out what the issue was together. Bringing the right players intimately close with developers and making them a part of problem solving is a huge part of the overall success equation.

How do you handle negative buzz coming out even with an NDA in place?

Even with an NDA there will be a point when information gets leaked out. Victor suggests taking as much control of the situations as can be taken and to look for the right people to help you spread your message. Allowing people from the community to write up a personal blog post and then send it through PR to "OK" it is smart. Combat fire with fire, essentially.

Katie laments that, "There is always a vocal minority."

"SOE has a crack team of ninjas." Craig says in response to the NDA question.

"Your team is on crack?" queries Katie.

"Yes." says Craig with a great deadpan voice. Or maybe he's not kidding. Who can tell with Grimwell?

What we do know -- or Craig knows, at least -- is that when NDA discussions are leaking out into the Internet it's a sign that these people didn't have a provided place to vent these problems. Without any place else to go they simply post out on their own blogs or forums.

How do you deal with a buildup of negative-focused communities?

"Send them lots of cupcakes." Advises Craig, most wisely. (We finally know the secret to getting SOE to send us lots of cupcakes!) The truth is that these players -- or groups of players -- aren't really interested in your game, they're just interested in being a part of the hate club. It's fun for them to be hateful and spiteful. They simply don't want to do anything else but be angry.

The panel finished with lots and lots of different topics being covered, all of which continued to show me why these people are so important to the successful launch of an MMORPG. Every one of these community managers seem incredibly good natured. That's saying a lot when you consider that this is a group of people who constantly sit between the ire of fans and the supposed apathy of a developer. It's a tough job, but somebody has to constantly remind us that we're all just passionate people who all love online games.

While attending the SOE open house event last night after all the ION 08 panels were finished, we got the chance to sit down with The Agency's lead designer Hal Milton. He talked about the game at length, which of course meant our ears and eyes were firmly directed in his direction.

The first thing we feel is important to mention before getting into some new juicy details, is the recent news about downloadable content for the spy-fueled action MMO. You see there's been some confusion and in speaking to Hal he expressed his desire to clear things up. Players will in fact be able to purchase things with their hard earned money in The Agency, however, these items will not be weapons or equipment. To be clear: From what Hal told us, nothing that gives one player an instant leg-up over another will be for sale.

With that out of the way, lets get on to the new information.

One of the strengths of MMOs are their communities. The stronger a community around an MMO is the more likely that game is to last into the foreseeable future. "Successfully Managing a Community Emergency" was a panel at ION 08 full of the people in charge of the communities we all take part in. Fittingly enough all of these men and women have their own friendships based on their shared experiences as well, which makes for a kind of interesting mirror effect. It was like watching the same group of people who post on these forums talk about them -- except with a bit more maturity than you'd expect. Though don't get me wrong, there was a lot of goofing about as they tackled different forum emergencies.

The panel consisted of Katie Postma (Cheyenne Mountain Entertainment/Stargate Worlds), Victor Wachter (Cryptic Studios/Champions Online), Alan Crosby (Sony Online Entertainment), Meghan Rodberg (Turbine/Lord of the Rings Online, Dungeons and Dragons Online) and was moderated by Craig Dalrymple (Sony Online Entertainment/EverQuest, EverQuest 2, Free Realms).

When you think of Sony Online Entertainment, what comes to mind? I'm sure that Everquest, Everquest 2, Star Wars Galaxies and Planetside are some of the titles which most people think about. From what I've recently seen in John Smedley's keynote at ION 08 that's all going to be changing in the near future. While he did tease the audience with a hint that, "There's more Everquest in our future." Smedley left the topic of EQ at that. I've certainly had my thoughts on what the next Everquest experience should or could be like, but it's just my own personal wish.

So why are we going to be looking at SOE in a different light in the near future? Two games are the reason why: Free Realms and The Agency.

Over at the EQ developer blog, your help is needed. EverQuest senior producer Clint Worley has made a post asking for suggestions on panels for SOE's Fan Faire, to be held in August. He mentions that things like spells and content are normally covered, but he is hoping that some of the people attending will have interesting ideas for other panels to throw in the hat.

Even if you're not planning on attending, it's worth sharing any cool suggestions that you might have, as the news from these events is usually covered by your favorite sites anyway. Visit the dev blog to add your ideas to the growing list.

Gamasutra carries word that Sony Online Entertainment has announced their intentions to offer RMT services for both Free Realms and The Agency when they're released. These services will be offered through the third party company Live Gamer, likely in a similar arrangement to the company's current model on the EverQuest 2 title. This news comes just a day after the announcement that Live Gamer will be working with Petrogryph Games on their upcoming free to play MMO.

Both The Agency and Free Realms have been recognized as possible RMT/Free to play titles since they were announced by SOE last year. The Agency will feature a card-based system which puts human assets at the players fingertips. Called Operatives, this living loot will most likely be tradeable via Live Gamer's managed RMT service. Similarly, Free Realms will offer purchasing options to players in the form of outfits, pets, and special items. Tradeable items might include collection compontents. Tentative plans also call for Free Realms to offer 'event tickets' to free players that would allow them to participate in subscriber-only services.

The full release is after the break. Stay with us for future coverage of this announcement, as we've contacted both SOE and Live Gamer for comment.

In an interview with the Seattle Times, John Smedley, President of Sony Online Entertainment has stated that MMOs for the PS3 will be a strong feature for the system's longevity. "I think MMOs are going to be a real strong selling point for the PS3 long term - there's going to be some great ones on the PS3."

While it's obviously too early to say what those titles might be, Smedley does mention the upcoming title The Agency, by saying that "[SOE is] trying not to distract them." We like the idea of the Agency team as having diffuse enough focus that something shiny might keep them from hitting their development milestones. Whether or not Smedley's right about MMOs being good for the PS3 remains to be seen. Perhaps he ought to check out our earlier post on the topic.

[Via CVG]

The team at SOE-Austin has passed us an exclusive video review of the most recent big patch to Star Wars Galaxies: Game Update 3. The update introduced major overhauls to the popular Jedi profession, and this short piece will make sure you're on the right page. You can watch and listen as outgoing Community Events guru Jason "Pex" Ryan talks us through the new Jedi expertise. Light Jedi are now fully supported in their role as tanks, while Dark Jedi have the ultimate in DPS abilities.

Click on through below the cut for that video, plus a newly-released video from the official SWG site taking us inside the Exar Kun temple encounter.

In the spring, a young man's fancy lightly turns to thoughts of love.
-- Alfred, Lord Tennyson

No matter where you go, there you are.
-- Buckaroo Banzai

Recently, in The Daily Grind, Brenda brought up the subject of taking up a new game in addition to, or instead of, one you currently play, and there were some very insightful responses in the comments. We here at TGI have been mulling over the same issue lately as well. There's apparently something in the air or water these days that leads to such ruminations. Not necessarily outright dalliances, per se, but as a gedankenexperiment into the merits of leaving our current realm or realms and striking out for greener fields.

There seems to be a generalized atmosphere swirling around this notion of changing games lately, but why? For some players, it's idle speculation; for others, serious contemplation. For developers, it's either cause for concern or Miller Time. Is it merely widespread anticipation of Warhammer Online and Age of Conan? Is it boredom with the current crop of MMO titles?

Or is everybody out there just playing Grand Theft Auto IV?

This week Game Update 45 will be hitting the live servers, and the EverQuest 2 players site has a full update on the fun we can expect. For the most part the update focuses on exactly what we saw on the test center patch notes. Priests are getting a new mono-cure spell (a fix this blogger adores), weaponcrafting is getting an overhaul, and the guts of the Coercer class are being significantly tweaked.

What the patch notes didn't convey is this update's lore/story element. It seems that the even though the Hate brought into Norrath with Game Update 44 is waning, there's a new devilry brewing. A plague is spreading across the face of the gameworld. Goodly folk are invited to talk to priests at the Temple of Life in Qeynos about stopping it, while the baddies should head to the Sarnak city of Gorowyn to see what they can do to help it along.

The official website for Vanguard: Saga of Heroes has done a great job of highlighting some of the best content in the game. A few weeks back they put up an official guide to the gulch in the Ksaravi, a place called "Poison Gulch". In the light of the upcoming Game Update 5, they've continued this series, offering opportunities to folks looking to get in early and start working up to those amazing new mounts.

Last week they offered a new insight into the game's hidden treasures with the Legend of Trengal Keep. Their guide offers insight into the story behind this intimidating locale at the hearth of Thestra. Struck by meteors, haunted by bands of vicious orcs, the place is unsafe for the lone adventurer - the overarching quest line is definitely not for the lone adventurer.

That said there are five different quest-providers, offering everything from solo to full-group expeditions for explorers in their early 30s. They sound like varied and interesting challenges, with some quest threads even sending players clear across the continent to places like the Wardship of the Sleeping Moon. A great chance to explore the gameworld and its context.